Willowbrook Home Health Care
Willowbrook Home Health Care Agency is licensed to serve patients in 36 counties throughout middle Tennessee. Below is a list of the most frequently asked questions we get about our home health services. If however, you have a question that is not answered here, please feel free to contact us at:
(615) 399-2220 or
Q. What types of services are available?
A. The services offered to you by Willowbrook Home Health Care include:
• Skilled Nursing
• Medical Social Services
• Physical, Occupational and Speech Therapy
• Personal Care
Q. How do I qualify for Willowbrook Home Health Care Services?
A. You must have a medical condition that meets the criteria for home care. There
must be the need for a skilled practitioner, such as a nurse or physical therapist.
A Medicare patient must be medically homebound (absences from home are
infrequent, of short duration, or to receive physician care).
Q. Who can benefit from Willowbrook Home Health Care?
A. Patients recovering from surgery, an illness or an accident can benefit from home health.
Q. How long will I receive home health?
A. After your case is reviewed, you are eligible for a sixty-day period of care if you are a Medicare patient. If you
still require Willowbrook Home Health Care after that sixty-day period, your case will be reassessed and you
may be allowed a sixty-day extension. The process of treatment and review will go on as long as is
necessary. If you have commercial insurance, the case manager at your insurance company will determine
how long you will receive services.
Q. How do I pay for Willowbrook Home Health Care?
A. Payment options include: Medicare, Medicaid, VA, Worker’s Compensation, private insurance, and private
payment. When vital sign tele-monitoring is considered, there is no additional charge to Medicare patients.
Q. What should I do to initiate home health services with Willowbrook Home Health Care?
A. You must be referred to Willowbrook Home Health Care by your physician or his/her agent (nurse, hospital
discharge planner, case manager, etc.)
Q. How will I know which services I will receive from Willowbrook Home Health Care?
A. Your physician will order specific services at the time of referral. A registered nurse or a therapist will
schedule an initial visit to evaluate and assess your medical condition and ongoing needs. After the
evaluation, the nurse or therapist will contact your physician to discuss your plan of care. The nurse and/or
therapist will inform you of the services that will be provided.
Q. How often will a staff member from Willowbrook Home Health Care visit me?
A. The frequency and duration of each discipline will be determined based on the care plan established with
Q. How will I know when a staff member from Willowbrook Home Health Care will visit?
A. Before the end of each visit, the staff member will inform you of the date for the next visit.
Q. Can I get a home health aide for personal care?
A. The need for home health aides depends on your current functional status and your ability to improve your
functional status. You must also have a qualifying skill provided (i.e. nursing, physical therapy, occupational
therapy or speech therapy).
Q. Will I have to pay for any medical supplies and/or equipment?
A. Medical supplies are typically included as part of the visit and will not be billed to you. The medical
equipment company will bill Medicare or your insurance company for any equipment ordered by your
Q. Does Willowbrook Home Health Care have staff available at night, weekends and holidays for
A. Yes. Willowbrook Home Health Care has a nurse on call at all times.
Q. Does Willowbrook Home Health Care perform background checks on the staff who provide patient care?
A. Yes. Willowbrook Home Health Care recognizes the importance of employing honest, credible and
compassionate caregivers. A criminal background check is conducted on all patient care staff prior to
employment. Willowbrook Home Health Care also conducts background checks on all office and support staff
prior to employment.
Q. Does Willowbrook Home Health Care have feedback from satisfied patients, family members and
physicians that testify to the home health staff providing good care?
A. Yes. Willowbrook Home Health Care conducts patient satisfaction surveys and physician satisfaction surveys
on an ongoing basis. Additionally, Willowbrook Home Health Care has been Joint Commission accredited
Q. If I communicate through a language other than English, do you have staff that can communicate with
patients in other languages?
A. Willowbrook Home Health Care utilizes interpreters to communicate with non-English speaking patients.